Delivery

Each piece of Walter and Nancy Jewellery is handmade to order and although I keep a small number of items in stock it will usually take 10 working days for items to be dispatched. If an item needs to be hallmarked it could take up to 20 working days for the item to be dispatched. If, however, you need a piece sooner, please get in touch and I will do my best to accommodate your needs.

Please note that the above times are approximate and during busy times, for example the run up to Christmas or school holidays, they make take longer.

All items are delivered by Royal Mail in recyclable box which fits through your letter box. Once the item has been posted I have no control over how long delivery will take and refer to guidance given by Royal Mail. I send the boxes unmarked with W&NJ branding so as not to draw attention to the piece as it is in transet.

Each piece is packed in a card Walter and Nancy Jewellery branded box and items over £30 (excluding delivery) are sent with a free polishing cloth.

Returns and Exchanges

At Walter and Nancy Jewellery we want you to be delighted with your purchase! 

Does Walter and Nancy Jewellery Accept Exchanges?

We will be happy to exchange all non-personalised jewellery for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges and we will charge for sending any exchange items by post.  All returns and exchanges must be returned within 30 days in an un-worn and un-damaged condition. Please remember that it can take five to ten days after we have processed a refund payment for it to appear on your credit card statement. 

The customer is responsible for the cost of return postage and for any customs charges incurred by sending an item back. Return postage will only be refunded if the item is faulty or we have made a mistake on your order.  We recommend you using a tracked service to return your items as we cannot be responsible for lost packages.

Please do not send anything back to us without contacting us first. Always put a note in the package with your contact details and return address so that we know to whom the item belongs.

What if My Jewellery Arrives Damaged?

We try our hardest to get your sparkles to you in pristine condition, however, sometimes things can go wrong in transit. If your jewellery arrives damaged,  please contact us within 14 days of receiving your jewellery and we will endeavor to sort it out quickly. Please get in touch as soon as possible and we will advise you on the next steps.

Please do not send anything back to us without contacting us first. Always put a note in the package with your contact details and return address so that we know who the item belongs to.  Please remember that it can take five to ten days after we have processed a refund payment for it to appear on your credit card statement.

What About Personalied Jewellery?

Personalised items or commissions that are specifically tailored to your requirements are non-returnable and non-refundable, unless faulty. This includes rings that are the wrong size, therefore, we highly recommend that you read our sizing guide before making your purchase.

We do not offer exchanges or returns on the following unless faulty:

- rings which have been tailor-made to a specified ring size, this includes rings that are ordered to the wrong size, therefore, we highly recommend that you read our sizing guide before making your purchase,

- earrings - for hygiene reasons,

- customised or custom-made items - including bridal jewellery, which customised to the length and specifications of the customer,

- personalised items

Cancellations:

If you place an order then change your mind, please let us know within 48 hours of placing the order, otherwise we will not be able to offer you a full refund.

It is the responsibility of the buyer to:

• select the correct length for bracelets and necklaces

• select the correct size for rings

• to put the correct name and address on your order form

At Walter and Nancy we hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact us within 14 calendar days of receiving your order.

If you have changed your mind, then again please contact us within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.

Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.

We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

We strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.

We regret that we cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.

Cancellations:

If you place an order then change your mind, please let us know within 48 hours of placing the order, otherwise we will not be able to offer you a full refund.

It is the responsibility of the buyer to:

• select the correct length for bracelets and necklaces

• select the correct size for rings

• to put the correct name and address on your order form